Back
Home Agenda Hotel Sponsors Speakers FAQ
The meeting is full. There is no waitlist or onsite registration available for this event. Email any questions to EVENTS@NCLM.ORG.

'Ethics for Municipal Staff' & 'Excellence in Municipal Customer Service' | Williamston, NC

Martin County Economic Development Corporation, Williamston, NC   Visit Website
Thursday, November 14, 2024 10:00 AM - 3:00 PM   iCalendar Eastern Standard Time

A double offering from NCLM's Advancing Municipal Leaders program. 

Fees:  Courses listed below, will be $65 each or $115 for both. There will be a morning and afternoon course. 

Check-in: Begins at 9:30 am

 

Lunch is complimentary and will be served between sessions at 12:00 p.m.

Registration closes Nov. 11. Space is limited. 

 

Ethics for Municipal Staff

10 a.m. - 12 p.m.

Ethical conduct is critical to the legal, efficient and effective operation of a municipality, and it is required of the entire town -- not just elected officials. The arena of the public sector, and local government in particular, can be a difficult adjustment for staff coming from the private sector or new to the workforce. There are legal requirements, transparency mandates and other unique challenges as it relates to contracts, emoluments and everything in between. 

This course explores those characteristics of municipal work and provides guidance and best practices to staff members on how to act ethically and legally on behalf of the municipality. 

Instructor: Ben Mount, NCLM Senior Assistant General Counsel

  • Participants will receive a Certificate of Completion. 
  • This course meets two hours of requirements for NCLM's AML Certificate Program. 

 

Excellence in Municipal Customer Service

1 p.m. - 3 p.m.

Customer service is an integral part of every day and every action in local government. And yet, it is an often-overlooked aspect of municipal leadership. This training will explore ways to serve the customers of local government – the citizens – in the best way possible. The course reviews best practices, offers de-escalation techniques, and examines internal policies and procedures that hamper and support customer service at its best.

Course Objectives

This training will provide participants with the knowledge to apply best practices to deliver excellent customer service. Specifically, learners will:

  • Define and recognize the importance of customer service excellence in the public sector.
  • Identify municipal customers – internal and external.
  • Discuss critical elements that impact the delivery of excellent customer service.
  • Identify common problems and troubleshooting issues, including de-escalation tips and best practices. 
  • Examine the key characteristics of successful organizations that deliver exceptional customer service.
  • Analyze a current customer service practice for potential improvement.

Instructor:  Vickie Miller, NCLM Director of Learning and Development

  • Participants will receive a Certificate of Completion. 
  • This course meets two hours of requirements for NCLM's AML Certificate Program. 

The contents of this training, provided by the North Carolina League of Municipalities and partners, is intended for educational and informational purposes only, and it does not constitute legal advice.  Accordingly, no attorney-client relationship is created by this presentation. Members of the audience for this presentation are directed to consult with their respective municipal attorney from their city, town, or village when seeking such advice. N.C.G.S. § 160A-173.

Instructors:


 Ben Mount 
Senior Assistant General Counsel, NCLM

Ben Mount serves as Senior Assistant General Counsel with the NC League of Municipalities, where he provides legal advice and support to League Departments, assists member local governments on legal, procedural, and strategic issues, prepares and presents educational materials, and supports the League’s Amicus brief program.

Prior to joining the League, Ben served as Senior Associate City Attorney for the City of Raleigh, where he was the lead legal liaison for the City’s Department of Parks, Recreation, and Cultural Resources. His areas of practice included real estate, condemnation litigation, public records requests, public contracting, and other areas of municipal law.  In addition to serving multiple City departments, Ben provided legal guidance to the Mayor, City Council, and City Manager in various matters, including the City’s acquisition of Dorothea Dix Park from the State of North Carolina.  Ben earned his Master of Public Administration degree from the UNC School of Government and his law degree from the UNC School of Law. 
 

Vickie Miller 
Learning and Development Director, NCLM

Vickie Miller is the Director of Learning and Development for the North Carolina League of Municipalities. Miller is Responsible for leading, managing, and delivering the League's training and education programs for elected and municipal officials. Miller has a distinguished career that has placed a focus on helping others. She has held many roles including Grassroots Coordinator for the NCLM, Executive Director for the 501(c)3 North Carolina Operation Lifesaver, and Director of Community Investment and Assistance where she oversaw the state Community Development Block Grant program for the North Carolina Department of Commerce with responsibility for an annual appropriation of $45 million and a grant and loan portfolio over $200 million.

Miller holds a Bachelor of Arts and a Master’s degree from the University of North Carolina Chapel Hill. She holds the Certified Public Manager designation from the North Carolina State Office of Personnel, the Certified Housing Development Professional, the Certified Finance Development Professional from the National Development Council, and the County Municipal Administration certification from the UNC School of Government

Meeting Location

Martin County Economic Development Corporation   Visit Website

415 East Blvd #130
Williamston, NC 27892-0506
(252)792-5142

Map & Directions